A Legal Disclaimer

Thank you for shopping with Ourora. We are committed to getting your order to you quickly, safely, and efficiently.
This Shipping Policy outlines our dispatch timeframes, delivery regions, and important information regarding shipping within New Zealand and Australia.
Order Processing Time
All orders are processed within 24 hours of receiving payment (excluding weekends and public holidays).
Orders placed after business hours, on weekends, or on public holidays will be processed on the next working day.
Once your order has been packed and dispatched, you will receive a confirmation email with tracking details.
Shipping Locations
We currently ship to:
New Zealand
​Australia
If you are located outside of these regions, please contact us before purchasing to discuss possible arrangements.
Estimated Delivery Times
New Zealand
Standard delivery usually takes 1–5 business days depending on your location.
Australia
Standard delivery usually takes 5–10 business days depending on the destination and customs processing times.
Please note these are estimated timeframes only and may vary due to courier delays, peak periods, or events outside our control.
Rural Delivery
Rural addresses may incur an additional delivery charge and can require extra time for delivery.
If your address is classified as rural, the courier may add 1–3 extra business days to the standard timeframe.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
Any rural surcharges will be applied automatically where applicable.
Tracking Your Order
Once your parcel has been dispatched, you will receive tracking information via email.
Please allow up to 24 hours for tracking updates to appear in the courier system.
Delivery Issues
If your parcel has not arrived within the expected timeframe, please contact us at:
📧 tonipirini.com@gmail.com
We will work with the courier to locate your item as quickly as possible.
Incorrect Addresses
Please ensure your shipping details are correct at checkout.
Ourora is not responsible for parcels sent to incorrectly supplied addresses. If a parcel is returned to us, additional shipping fees may apply to resend it.
Delays Outside Our Control
While we aim to meet all delivery estimates, delays can occasionally occur due to weather events, courier disruptions, or customs. We appreciate your patience and understanding in these situations.